If you’re unhappy with your Dispergo eliquid purchase, the Dispergo Satisfaction Guarantee allows you to return any Dispergo manufactured eliquid you are not happy with and exchange it for something else free of charge! With every package we send out, we also send you a Royal Mail pre-paid postage label to make it even easier. This offer applies to every product marked with the DSG logo on our website, take a look at the steps below for a full breakdown of how it works…
How it works
1. Not happy?
Don’t worry we got you! If you’ve tried your juice and don’t like it, then you can exchange it as long as these requirements are met:
- You return it within 14 days
- You've only taken one tank from the bottle (2ml)
You do not have to return nicotine shot bottles.1
2. Fill the Form
Fill out the form on your dispatch note (supplied with your order), and we'll use your feedback to improve our products.2
3. Pack & Stick
Pack the juice back in the jiffy back it came in please include the filled out dispatch note. And affix the included pre-paid returns label.
4. Drop it off
Drop it off at any Post Office nationwide.
5. Wait for mail
Once we recieve your return, we will process it, providing we have your chosen juice instock we'll dispatch within 24 hours (Monday - Friday).3
6. Vape happy!
Vape and be merry! ...If on the off chance you still don't like your juice, get in touch and one of or mixologists will be able to guide you to somehing you truly love.
1. You can have up to the following amount left in each bottle type to make a valid return:
- For 10ml nicotine salts, at least 7.5ml must remain in the bottle.
- For 50ml shortfills, at least 50ml must remain in the bottle (50ml + 10ml nicotine shot).
- For 100ml shortfills, at least 110ml must remain in the bottle (100ml + 20ml nicotine shots)
2. We require you to fill out reason codes (instructions on the second page of the dispatch note) and provide feedback. This helps us to develop our products for you.
3. Your exchanged products will not be supplied with a returns label. Usual time for your replacement products to be delivered to you will be 4 days, but may take a little longer (48hours return + 24 hours processing + 24hours dispatch), if returned over a weekend, holiday or exceptional circumstances (such as the COVID pandemic) delivery will take longer.
Terms and conditions
The Dispergo Satisfaction Guarantee is offered on a good-faith basis, we reserve the right to change, amend or withdraw this offer at any time, for any reason at our discretion.